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Privacy Policy

Last updated: 7 October 2026
 

Elysium Plunge Pools (“we”, “us” or “our”) respects your privacy. This policy explains how we collect, use, store and share personal information when you visit our website, enquire about our services or become a customer.

Elysium Plunge Pools is operated by [insert legal business name and ABN], based in Yeppoon, Queensland.

Our website is www.elysiumplungepools.com.au.

Information we collect

Depending on your dealings with us, we may collect:

  • Your name, email address and phone number.

  • Your property address and billing or delivery details.

  • Information about your proposed project, including preferences, budget, site conditions, photographs and plans.

  • Quotes, contracts, invoices and records of our communications.

  • Technical information about website visits, such as IP address, browser type, pages viewed and device information.

We only seek information reasonably necessary to respond to enquiries, provide our services and operate our business.

How we collect information

We generally collect information directly from you when you submit a website enquiry, contact us by phone or email, communicate through social media, request a quote or engage our services.

We may also receive relevant project information from someone acting on your behalf, such as your builder, designer or consultant.

Our website platform and any enabled analytics tools may collect technical information automatically.

You can make a general enquiry anonymously or using a different name where practical. However, we usually need accurate contact and property details to prepare a site-specific quote, enter a contract or carry out work.

How we use information

We use personal information to:

  • Respond to enquiries and discuss project options.

  • Prepare quotes, arrange site visits and assess project requirements.

  • Supply DIY pool kits and coordinate installations, landscaping, block work, saunas, wine cellars and related services.

  • Arrange deliveries, contractors, approvals and other project requirements.

  • Manage contracts, invoices, payments and customer support.

  • Maintain business records, improve our services and meet legal obligations.

If necessary information is not provided, we may be unable to prepare a quote or provide the requested service.

When we share information

We may share relevant information with people and organisations who help us provide our services, including suppliers, delivery providers, subcontractors, engineers, certifiers and approval authorities.

We may also share information with our website, email, accounting and other business service providers, and with professional advisers, insurers or authorities where reasonably necessary or required by law.

We limit information sharing to what is needed for the relevant purpose. We do not sell customer personal information.

Website cookies and tracking

Our website uses Wix, which may use cookies and similar technologies to operate the website, maintain security and support website functionality.

[Before publishing, list any enabled analytics or advertising tools, such as Wix Analytics, Google Analytics or Meta Pixel, and explain their purposes. Remove this note once confirmed.]

You can manage cookies through your browser settings and any cookie controls available on our website. Disabling some cookies may affect website functionality.

Overseas service providers

Some technology providers may store or process personal information outside Australia.

[Before publishing, identify relevant overseas providers and the countries where information is likely to be disclosed, where practicable.]

Where applicable, we take reasonable steps to ensure overseas disclosures meet our obligations under Australian privacy law.

Marketing and project photographs

Where permitted by law, we may contact you about our services or offers. You can opt out at any time using the unsubscribe option provided or by contacting us. We may still send communications needed to manage your enquiry or project.

We seek your permission before using identifiable customer photographs, testimonials or project details for public marketing.

Storage and security

We take reasonable steps to protect personal information from misuse, loss, interference and unauthorised access, modification or disclosure.

Information may be held in electronic business systems and paper records, with access limited to people who need it for their work.

We retain information for as long as reasonably necessary for business and legal purposes. When it is no longer required, we take reasonable steps to securely destroy or de-identify it, subject to any legal retention requirements.

Access and corrections

You can contact us to request access to personal information we hold about you or ask us to correct inaccurate, incomplete or outdated information.

We may need to verify your identity before responding. We will respond within a reasonable period. If we cannot fulfil a request, we will explain why, subject to any legal restrictions.

Questions and complaints

If you have a privacy question or complaint, please contact us:

Elysium Plunge Pools
Email: hello@elysiumplungepools.com.au
Phone: 0405 255 292

Please include enough detail for us to investigate. We aim to respond to privacy complaints within 30 days.

If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au. Whether the OAIC can investigate will depend on its jurisdiction and the circumstances.

Changes to this policy

We may update this policy as our services, systems or legal obligations change. The current version will be available on our website, with the update date shown above.

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